Frequently Asked Questions (FAQ)

Are your pieces available in other materials such as gold or platinum?

Yes. All pieces can be made in alternative materials upon request. Please contact us at info@fleerackers.com to discuss options, availability, and pricing.

Can I visit your studio?

Studio visits are available by appointment only. To schedule a visit, please contact us via email (info@fleerackers.com) or send a direct message on Instagram @fleerackersjente.

Do you make custom jewellery?

Yes, we offer custom pieces by request only. Please contact info@fleerackers.com to discuss your idea. You can also view examples of our custom work on Instagram @fleerackersjente.

Why does my silver jewellery change color?

Silver naturally oxidizes over time, which may cause color changes. This process can vary depending on your skin’s pH. You may clean your silver jewellery using a silver polishing cloth or mild dishwashing liquid. Additionally, we offer a cleaning service by appointment at info@fleerackers.com.

How do I determine my ring size?

Our rings use European sizing. You can:

- Visit a local jeweller to get measured

- Use an online size converter

- Book a studio appointment to have your size measured professionally (info@fleerackers.com)

How long does it take to receive my order?

All pieces are made-to-order. Production typically takes 2–4 weeks, after which your order will be shipped with a tracking number.

Can I cancel or return my order?

Because our jewellery is made-to-order, we do not accept cancellations or returns for convenience. Please see our Returns & Cancellations Policy for full details.

Do you offer repairs or resizing?

Yes. We offer repair and resizing services by appointment. Contact info@fleerackers.com to discuss your needs and schedule a session.

Do you ship internationally?

Yes. We ship worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout. All shipments are insured, and tracking numbers are provided. For special shipping requests, contact info@fleerackers.com.

How should I care for my jewellery?

- Store pieces in a dry, cool and dark place, preferably in their original packaging

- Avoid exposure to chemicals, perfumes, and water

- For silver or other metals prone to tarnish, periodic cleaning is recommended

Who can I contact for any other questions?

For any questions not covered here, please email us at info@fleerackers.com.